MEDIATION & CONFLICT RESOLUTION COURSES

CONFLICT RESOLUTION

This course is intended for clinicians, risk managers, nurses, nurse managers, GPs, HR staff, Union representatives and key administrative staff who come into contact with complaints or conflict situations. The aim of the course is to introduce some key conflict resolution skills that will enable delegates to effectively manage complaints and difficult conversations. The course is an introduction to the concept of facilitation which is used in mediation and delegates completing this course may wish to go on to develop their skills in order to become mediators within the workplace, or accredited mediators who provide mediation services to the public in a wide variety of civil and commercial situations.

MEDIATION

The strength of mediation is its low cost, short duration and confidential nature. The added value that doctors can bring is the knowledge of medical practice, procedures and resources. With the abolition of public funding for clinical negligence claims, and the availability of funding for mediation of those disputes, this appears to be the perfect time for the profession to grasp the opportunity to lead the field in this area.

"Mediation is an excellent forum for dispute resolution, for providing injured patients and their families with face to face explanations and apologies, and for curtailing legal costs. The NHS Litigation Authority supports and encourages mediation on all suitable cases."NHS Litigation Authority Annual report 2015/16.

The course will provide delegates with the skills required to practice as a mediator. There is a substantial practical element during which delegates will examine various types of disputes that are likely to occur in the medical profession. Examples might be a dispute within a GP Practice, a workplace dispute between medical staff, a clinical negligence claim against a Trust or a clinical negligence claim in the private sector.

At the end of the course, following successful assessment and satisfactory completion of an open book exam, delegates will become accredited mediators. As such the training would not confine you to mediating medical disputes, but also allows you to practice your skills in community and commercial disputes, should you so wish.


DateCourseLocationPlaces LeftClick Link To Book
11th Dec 2017Mediation (5 days - 11-15 Dec)London1Book Now

15th Jan 2018Mediation (5 days - 15-19 Jan)London0 Course Full

19th Feb 2018Mediation (5 days 19-23Feb)London2Book Now

21st Feb 2018Mediation (5 day 21-22 Feb and 6-8 Mar)Aberdeen
*with SMR accreditation
2Book Now

19th Mar 2018Mediation (5 days 19-23 Mar)London2Book Now

16th Apr 2018Mediation (5 days - 16-20 Apr)Leeds3Book Now

14th May 2018Mediation (5 days - 14-18 May)London3Book Now

11th Jun 2018Mediation (5 days - 11-15 Jun)London3Book Now

16th Jul 2018Mediation (5 days - 16-20 Jul)London3Book Now

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